Caleb McKee

Starlink beta test to end soon: A look at current customer experience

SpaceX’s Starlink Internet service, currently in beta, has been creating ripple effects throughout the service provider market, delivering on promises to bring rural users speeds up to 150Mbps. SpaceX CEO, Elon Musk has recently announced that he plans for the beta phase to be finished in October. While he does not detail how this will change their service model, Starlink presents that we can ...

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Caleb McKee

Mountain West: All peaks and no valleys with Minim

Mountain West, a rural ISP servicing central and southeastern Wyoming, has achieved 30% year-over-year growth for six consecutive years. Their subscriber base has been growing as a result of their exceptional customer service, leading to outstanding performance metrics. But managing more subscribers requires more resources, causing new challenges for Mountain West and resulting in their need to ...

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Aaron Forbes

The digital transformation of broadband customer support

The unexpected and abrupt migration to a WFH policy has put a strain on Internet Service Providers (ISPs) to provide a safe, comprehensive service to their customers. Hospitals, businesses, and homes all depend on secure, quality service from their ISP. During this trying time, it’s crucial for ISPs to provide the support their customers expect—all with the same level of structure and staffing.

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Nicole Zheng

Nology and Minim launch partnership at MUM South Africa 2020

With every new partnership, Minim gains a bigger footprint and a new voice around our table. Our partners bring valuable perspectives to help us deliver exceptional value to customers. That's why we're pleased to announce we're teaming up with Nology, a leading distributor of MikroTik hardware and innovative IP solutions in South Africa. Tomorrow at the MikroTik User Meeting (MUM) in South ...

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Nicole Zheng

EZECOM partners with Minim to bring next-gen WiFi to Cambodia

Today, Cambodia's premium internet provider EZECOM announces the launch of EzeWiFi , a mesh WiFi system powered by Minim. Founded in 2007, EZECOM is the first Internet Service Provider (ISP) in Cambodia to receive ISO Certification . The company has received many awards for their consistent delivery of high quality, hassle-free, reliable internet services to both enterprise and residential ...

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Samantha Albano

The Signal: Minim interviews CBN Geneva [podcast]

This month, we're announcing The Signal, a Minim podcast series. Tune in to learn about best practices for ISPs from Minim's community. Topics include: service providers' founding stories, today's challenges, business management best practices, new product offerings, and of course— how Minim can help. Here's a recap of the first episode, which you can watch or listen to in full here!

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Samantha Albano

Minim to speak at CONNECTIONS Summit at CES 2020

For the second time around, Minim is kicking off the new year at the annual Consumer Electronics Show (CES) in Las Vegas, NV. Dubbed "The Global Stage for Innovation", the show gathers more than 175,000 attendees, 4,500 exhibiting companies, and 1,000 speakers to discuss the latest in consumer technologies.

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Nicole Zheng

Minim to co-host webinar: Managed WiFi and Security for the Smart Home 2020-2025

Internet Service Providers are increasingly taking responsibility for the quality of experience and security in the connected home. Join us in a live webinar, Managed WiFi and Security for the Smart Home 2020-2025, to explore this trend and key findings from the latest report by leading wireless infrastructure analyst Maravedis LLC.

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Samantha Albano

Customer spotlight: KPU Telecommunications

The Minim community is made up of some amazing service providers, many of whom are known as the backbone of the communities in which they serve. KPU Telecommunications, a municipality-owned cable service provider based in Ketchikan, Alaska, is no different. In providing one of Alaska's most advanced fiber-to-the-home (FTTH) networks, the KPU Telecommunications team supports nearly 5,000 ...

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George Zarebski

How Minim is investing in customer support

When it comes to customer support, managing expectations is one of the most critical things to do to ensure a successful and healthy relationship with the customer. As both the Minim team and Minim customer base grew these past few months, it became increasingly clear that we needed to revisit our support workflow to ensure our customers were getting the answers they needed, quickly.

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