What are your specific goals when it comes to implementing self setup and/or self care?
Would you prefer a solution that offers white labeling?
How many generations of CPE do you already have in the field (to dictate the setup flows you will need to provide)?
How will you communicate your new self-care and install process to existing and new subscribers?
How will you gather customer feedback about the new tools?
If you're upselling services such as whole home WiFi or parental controls, what is your take rate?
For those customers, are you experiencing a lower cancellation rate? Lower call volumes?