Aaron Forbes

Minim feature spotlight for ISPs: Customer Care Channels and more

The Minim Care Portal boasts dozens of helpful features for broadband service providers. Here’s a rundown on three recently-launched helpful features: Customer Care Channels, Default Address, and Minim Score Reset.

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Aaron Forbes

Fiber Broadband Drivers & Trends webinar by FBA [recap]

For nearly 20 years, the Fiber Broadband Association (FBA) has been providing advocacy, education, and resources to the entire broadband ecosystem. As a member-led association, FBA partners with its member base to offer these learning opportunities and resources, which often take place in the form of virtual webinars. I had the opportunity to join a recent one that focused on the drivers and ...

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Aaron Forbes

The digital transformation of broadband customer support

The unexpected and abrupt migration to a WFH policy has put a strain on Internet Service Providers (ISPs) to provide a safe, comprehensive service to their customers. Hospitals, businesses, and homes all depend on secure, quality service from their ISP. During this trying time, it’s crucial for ISPs to provide the support their customers expect—all with the same level of structure and staffing.

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Aaron Forbes

Community-building tips for local ISPs from a local business owner

Liz Hitchcock, Co-founder of Minim, also invests in companies and owns Bookery Manchester, a bookstore located in Manchester, NH. Bookery is Manchester’s first independent bookstore and has been the location of many successful events— beyond the typical book signings and readings they have even hosted pre-primary presidential candidates. Bookery has become a popular meeting spot for the ...

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Nicole Zheng

Minim to join webinar: Home WiFi Recent Developments in the Time of COVID-19

In the wake of COVID-19, we are adapting to many new normals. One is increased home broadband usage, thanks to increased remote work, socialization, and entertainment over the internet.  

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Nehemiah Blackburn

Introducing the new Minim App experience

Today's the day! Minim App 2.0 is officially live.

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Nehemiah Blackburn

Coming soon: Minim App 2.0

As Minim helps operators deliver premium services to support the connected home, improving the connected device experience for subscribers is always top of mind. As such, we are excited to share that, coming soon in March 2020, the Minim mobile app will get a total refresh. Welcome to Minim App 2.0!

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Samantha Albano

10 broadband marketing ideas for premium services

You're an Internet Service Provider (ISP) with a loyal base of subscribers. (Nice!) But, now you want to market premium services that could make their internet experiences even better—  How do you do it? This is a common question we get at Minim as we help operators of all sizes deliver whole home WiFi, parental controls, IoT security services, and more to subscribers. Here are 10 broadband ...

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Nicole Zheng

Cable Haunt detection by Minim

What is Cable Haunt? Last week, news broke out of a critical vulnerability in hundreds of millions of Broadcom cable modems around the world.

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Nicole Zheng

Minim joins prplMesh initiative to drive interoperability in the connected home

One of the key principles here at Minim is that in every connected home, stuff should just work. As WiFi has become an important utility,  people need a strong and secure signal throughout their abode. What they don't need is the worry about whether the components of their network are interoperable. That's why today, we're officially announcing that we've joined the prplMesh working group. Part ...

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