Vivian Susko

Optimized remote troubleshooting: Skyweb reaches new heights with Minim

Making fast, reliable WiFi accessible to all is the shared mission of our Minim community, and we’re proud to support wireless services providers like Skyweb Illinois as they work to bridge the rural-urban digital divide in their regions.  Headquartered in the village of Goodfield, Illinois, Skyweb currently serves 770 subscribers across six surrounding counties. The wireless provider turned to ...

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Caleb McKee

How to delight subscribers with a secure user experience

An exceptional user experience is more important to smart home cybersecurity than you might think; research shows that two-thirds of mobile purchases are abandoned due to poor usability and frustration with design. As Minim's CMO Nicole Zheng explained at CES’s panel on building the new home service bundle back in January, the ISPs who get it right will start delivering value-added services that ...

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Hannah Aronoff

New Minim features deliver ultra SSID configurability for ISPs

The pandemic’s stay-at-home orders have led to higher WiFi utilization and over 40% increased support call volumes for many ISPs. That's why today, we’re excited to launch new features that deliver ultra SSID configurability for better subscriber security and seamless support. 

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Aaron Forbes

Minim feature spotlight for ISPs: Customer Care Channels and more

The Minim Care Portal boasts dozens of helpful features for broadband service providers. Here’s a rundown on three recently-launched helpful features: Customer Care Channels, Default Address, and Minim Score Reset.

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Aaron Forbes

The digital transformation of broadband customer support

The unexpected and abrupt migration to a WFH policy has put a strain on Internet Service Providers (ISPs) to provide a safe, comprehensive service to their customers. Hospitals, businesses, and homes all depend on secure, quality service from their ISP. During this trying time, it’s crucial for ISPs to provide the support their customers expect—all with the same level of structure and staffing.

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Aaron Forbes

Community-building tips for local ISPs from a local business owner

Liz Hitchcock, Co-founder of Minim, also invests in companies and owns Bookery Manchester, a bookstore located in Manchester, NH. Bookery is Manchester’s first independent bookstore and has been the location of many successful events— beyond the typical book signings and readings they have even hosted pre-primary presidential candidates. Bookery has become a popular meeting spot for the ...

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George Zarebski

How Minim is investing in customer support

When it comes to customer support, managing expectations is one of the most critical things to do to ensure a successful and healthy relationship with the customer. As both the Minim team and Minim customer base grew these past few months, it became increasingly clear that we needed to revisit our support workflow to ensure our customers were getting the answers they needed, quickly.

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Samantha Albano

Minim on the move: See you at #MWC19 or #WEC19?

We're wrapping up February with trips to Barcelona and Atlanta... See you there? Minim kicked off 2019 with the Consumer Electronics Show (CES), where we spoke and exhibited at the CONNECTIONS Summit on supporting the home network as the number of connected devices— now 10 per household— skyrockets. Today, we are headed south to Atlanta, GA and abroad to Barcelona, Spain. Here's a sneak peak at ...

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Nicole Zheng

Minim to speak and exhibit at the CONNECTIONS Summit at CES 2019

Are you attending CES 2019? Find Minim at #CONNSummit19 Next week, we'll join over 175,000 innovators descending upon Las Vegas for the annual Consumer Electronics Show (CES). Organized by the Consumer Technology Association (CTA), CES 2019 will feature over 4,000 company exhibits and 1,000 speakers.

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Samantha Albano

Securing the connected home: Minim CEO joins The Peggy Smedley Show [podcast recap]

"With great technology comes great responsibility." - Peggy Smedley

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