Vivian Susko

Managed WiFi network improvements: Why Wi-fibre chose Minim

Delivering a safe, reliable WiFi experience is the name of the game in our Minim community, and Wi-fibre Inc. has taken that mission international. Headquartered in Champion, Alberta, Wi-fibre Inc. is an Internet Service Provider offering exceptional high-speed internet via fixed wireless and fibre backbone with local tech support in the prairie regions of Northern Canada.  

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Caleb McKee

How to delight subscribers with a secure user experience

An exceptional user experience is more important to smart home cybersecurity than you might think; research shows that two-thirds of mobile purchases are abandoned due to poor usability and frustration with design. As Minim's CMO Nicole Zheng explained at CES’s panel on building the new home service bundle back in January, the ISPs who get it right will start delivering value-added services that ...

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Vivian Susko

Best cable modem router combo for Xfinity: Motorola MG8702

If you’ve thought about buying your own cable modem router combo (or gateway) to cut down on those monthly rental fees, you’re certainly not alone: Minim's retail partners are reporting a 40% uptick in consumers purchasing their own internet connectivity products. Although there are benefits to renting equipment from your cable provider, such as the setup support, it can become rather costly ...

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Aaron Forbes

The digital transformation of broadband customer support

The unexpected and abrupt migration to a WFH policy has put a strain on Internet Service Providers (ISPs) to provide a safe, comprehensive service to their customers. Hospitals, businesses, and homes all depend on secure, quality service from their ISP. During this trying time, it’s crucial for ISPs to provide the support their customers expect—all with the same level of structure and staffing.

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Aaron Forbes

Community-building tips for local ISPs from a local business owner

Liz Hitchcock, Co-founder of Minim, also invests in companies and owns Bookery Manchester, a bookstore located in Manchester, NH. Bookery is Manchester’s first independent bookstore and has been the location of many successful events— beyond the typical book signings and readings they have even hosted pre-primary presidential candidates. Bookery has become a popular meeting spot for the ...

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Samantha Albano

The Signal: Minim interviews CBN Geneva [podcast]

This month, we're announcing The Signal, a Minim podcast series. Tune in to learn about best practices for ISPs from Minim's community. Topics include: service providers' founding stories, today's challenges, business management best practices, new product offerings, and of course— how Minim can help. Here's a recap of the first episode, which you can watch or listen to in full here!

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Samantha Albano

10 broadband marketing ideas for premium services

You're an Internet Service Provider (ISP) with a loyal base of subscribers. (Nice!) But, now you want to market premium services that could make their internet experiences even better—  How do you do it? This is a common question we get at Minim as we help operators of all sizes deliver whole home WiFi, parental controls, IoT security services, and more to subscribers. Here are 10 broadband ...

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Samantha Albano

5 Tips for connecting in the WISP community [webinar recap]

Earlier this week, I attended the Wireless Internet Service Providers Association (WISPA) webinar Beyond CRM: Connecting Communities to learn about the ways in which WISPs and their vendors can better connect in the industry and with their own communities. Here are 5 key tips that I learned from this webinar. 

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George Zarebski

How Minim is investing in customer support

When it comes to customer support, managing expectations is one of the most critical things to do to ensure a successful and healthy relationship with the customer. As both the Minim team and Minim customer base grew these past few months, it became increasingly clear that we needed to revisit our support workflow to ensure our customers were getting the answers they needed, quickly.

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Samantha Albano

Minim and Aerez to exhibit at WISPAMERICA 2019

Are you attending WISPAMERICA 2019? We'll see you there In just a few days, Minim and Aerez will be joining the Wireless Internet Service Providers Association (WISPA) for WISPAMERICA 2019, the 7th annual WISPAMERICA show. Taking place in Cincinnati, OH this year, the show is slated to bring in over 90 exhibitors, feature more than 50 interactive sessions, and attract leaders from the fixed ...

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