Blog

Today, we announced that I have joined Minim as its CEO. Given that I'm new to the Minim community, I thought I'd share a little about what brought me to the team, what can be expected from me, and what I think will help propel Minim forward on our mission to make WiFi simple, accessible, and safe in every home.

It's an exciting time here at Minim— New partners, new customers, new product features, and now new talent. We are happy to welcome to the leadership team former top performers of Dyn (AQC: Oracle), a company previously founded and led by Minim Founder Jeremy Hitchcock:

When Minim started, it was intentionally crafted as a company to support a distributed team. Talent is everywhere, and supporting the best person for the right job seemed like a competitive advantage over constraining positions to geographic areas. We also noted that as our customers are service providers who support their own local communities, we could ensure our proximity to them to create ...

I have found that the earlier a startup begins to consciously develop a company culture, the better off it will fare in the long run. As such, we are striving to be more declarative of the Minim culture at the earliest stages of our growth.

When it comes to customer support, managing expectations is one of the most critical things to do to ensure a successful and healthy relationship with the customer. As both the Minim team and Minim customer base grew these past few months, it became increasingly clear that we needed to revisit our support workflow to ensure our customers were getting the answers they needed, quickly.

Today, there are over 1500 Wireless Internet Service Providers (WISPs) providing fixed wireless internet services in the United States— a pretty amazing feat knowing that the majority of WISP founders are local residents on a mission to better the internet connectivity of the communities in which they live. At Minim, we work with WISPs every day on quality and secure WiFi delivery. And, as a ...

The Minim team has grown! Today, we announce that Minim has acquired Aerez, a leading residential managed WiFi solution for Wireless Internet Service Providers (WISPs). Aerez provides up to 30% savings on support costs and an improved customer experience. We are excited to bring their innovative Quality of Experience (QoE) functionality and Mikrotik router support to the Minim platform— making ...

IoT Breakthrough chooses Minim for the annual "Consumer Product of The Year" IoT innovation award

“Culture eats strategy for breakfast” is a pithy Peter Drucker company saying. Everyone says it as a throwaway line regarding the importance of company behavior. Many hours are spent talking about culture— agonizing over it, even. Culture was an important part of my previous company’s success, and I foresee it will be at Minim.