The Minim Care Center is a web application for operators to efficiently troubleshoot connected device performance and network issues, reducing call times and improving customer satisfaction. Minim is the first solution provider to treat network operators and consumers as first-class citizens, empowered by synchronized applications that grant network visibility, security, and control. Also in the Care Center, service providers can access real-time security checks, network-wide insights, and inventory management.
The Minim mobile app provides intuitive tools for subscribers to self care for their network, leading to support call volume reductions. By and large, subscribers are not network administrators or security experts, but they want their devices to simply and safely work. With the Minim mobile app, subscribers can check their network health, manage connected devices, test device upload/download speeds, review signal strength, set parental controls, receive security alerts, and get network recommendations.